Monthly Archives: September 2011

National Program Survey Results Released

How does your free tax preparation program compare to others in its field? How do other programs train their volunteers and ensure quality returns? NCTC’s 2011 National Program Survey throws light on these questions.

The IRS reported at the beginning of May that community VITA programs completed 1,287,344 returns (excluding paper returns) worth $1,972,554,273 in total refunds. NCTC’s annual  survey data (submitted by 126 programs) represents about 57% of returns for this field. Read the rest of this entry

TIGTA Report on VITA and Other Volunteer Tax Programs

Dan Fair

Dan Fair serves as NCTC's Manager of Communications & Member Relations

As you may have heard, the Treasury Inspector General for Tax Administration (TIGTA) released their annual audit of the VITA program today. There is the potential for negative publicity due to the report’s criticisms and we want you to be prepared.

Hopefully you saw a story celebrating our field’s quality last month in Tax Analysts. This story highlights another quality increase for VITA this year, according to a recent IRS quality report. This contrasts heavily with the TIGTA audit, the purpose of which is to review the IRS’ volunteer tax preparation programs and make recommendations to improve its quality. Read the rest of this entry