National Program Survey Results Released
How does your free tax preparation program compare to others in its field? How do other programs train their volunteers and ensure quality returns? NCTC’s 2011 National Program Survey throws light on these questions.
The IRS reported at the beginning of May that community VITA programs completed 1,287,344 returns (excluding paper returns) worth $1,972,554,273 in total refunds. NCTC’s annual survey data (submitted by 126 programs) represents about 57% of returns for this field.
Topics covered by the survey:
- Tax sites and volunteers
- Tax returns and refunds
- Tax credits
- Financial services
- Self-employed (Schedule C) returns
- Individual Taxpayer Identification Numbers
- Quality Assurance
- Volunteer management
- Tax preparation and reporting software
- Program Goals & Models
- Program demographics
- Highlights, challenges of the season
Read the full report.