National Program Survey Results Released

How does your free tax preparation program compare to others in its field? How do other programs train their volunteers and ensure quality returns? NCTC’s 2011 National Program Survey throws light on these questions.

The IRS reported at the beginning of May that community VITA programs completed 1,287,344 returns (excluding paper returns) worth $1,972,554,273 in total refunds. NCTC’s annual  survey data (submitted by 126 programs) represents about 57% of returns for this field.

2011 NPS Statistics

Topics covered by the survey:

  • Tax sites and volunteers
  • Tax returns and refunds
  • Tax credits
  • Financial services
  • Self-employed (Schedule C) returns
  • Individual Taxpayer Identification Numbers
  • Quality Assurance
  • Volunteer management
  • Tax preparation and reporting software
  • Program Goals & Models
  • Program demographics
  • Highlights, challenges of the season

Read the full report.

 By Don Wedd, Website/Database Manager
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About National Community Tax Coalition

National Community Tax Coalition (NCTC) is the nation's largest, most comprehensive membership organization for community-based organizations offering free tax and financial services to low-income working families.

Posted on September 29, 2011, in NCTC and tagged , , , , , . Bookmark the permalink. Leave a comment.

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