Guest Post: Have You Taken the Pledge for Quality?

Marzahl Quality Pledge

CEP President David Marzahl takes the Quality Pledge

Recognizing the need for quality tax assistance, the National Community Tax Coalition’s Quality Assurance Working Group has provided suggestions on quality practices to both the IRS and the field for several years.

Quality is essential in the preparation of any return; however, for lower income individuals dependent on receiving a timely refund, proper preparation is critical. Any delay in receipt of a refund can have a significant effect on the taxpayer’s financial condition. Quality, as measured by IRS Stakeholder Partnerships Education and Communication, a statistically valid measure, improved to 87% in the 2011 tax season. While a positive increase is always good news, we continue to strive to improve.

The Quality Assurance Working Group wanted to go beyond providing suggestions on quality practices and offer an opportunity for tax assistance programs to affirmatively commit to some basic quality principles. The Quality Pledge is the result of that effort. The principles outlined in the Quality Pledge have been shown to have a direct positive effect on quality.

The Quality Pledge provides a program with the means to let their volunteers and clients know that they are committed to quality. To take the pledge, download the form from the NCTC website, sign and send NCTC staff member, Cassidy Fallik, a picture of yourself holding your completed pledge.

Let’s all take the pledge to improve quality!

By Marshall Hunt, Accounting Aid Society


About National Community Tax Coalition

National Community Tax Coalition (NCTC) is the nation's largest, most comprehensive membership organization for community-based organizations offering free tax and financial services to low-income working families.

Posted on December 14, 2011, in NCTC and tagged , , , . Bookmark the permalink. Leave a comment.

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